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CX Emotion, taking place online on July 22, 2020, features a day of presentations, panels, and master classes. Our program is designed to bring you up to speed on leading-edge CX practices and technologies and provide you an opportunity to share with and learn from research, insights, and operations peers at other leading organizations. Our speakers and panelists cover customer (CX), digital (DX), and user (UX) experience strategy and practice and sentiment, social, behavior, and emotion technologies. We will discuss applications to consumer and market insights, the customer journey, media, healthcare, and more with sessions focused on Foundations, Practices and Technology.