Open Tech Calendar

For our August event, we welcome Mark and Elaine from the Passport Office to talk about digital transformation.

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The evolution of the UK digital Passport application service from small beginnings accepting just 0.1% of all passport applications to an award-winning service handling over 90% of the millions of applications received annually, as well as being the key enabler for the removal of paper processing, and the revolution this service has had across our organisation being the trailblazer to firmly move HM Passport Office from a project and supplier management organisation to a product management organisation

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Speakers

Mark Prince: Mark is Digital Service Manager for the Civil Registration Product Family in HMPO. This family is responsible for a number of the products and services that support registration of life events such as birth, marriage and death in England and Wales and services to share those records across government, the private sector and with citizens. Mark was previously part of the digital team that produced the “Apply for a passport” digital service which is the main topic of this discussion.

Elaine Salveta: Elaine is a Digital Service Manager for all of HM Passport Office’s customer facing products. She is driving change in how the organisation is structured to move from an organisation of Project Focused change to being a Product Centric organisation. Elaine has a background in Business Architecture and financial services previously working at the Student Loans Company, Morgan Stanley and Barclays Stockbrokers.

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