BEGIN:VCALENDAR VERSION:2.0 PRODID:-//OpenACalendar//NONSGML OpenACalendar//EN X-WR-CALNAME:BCS Edinburgh: Service Design - Open Tech Calendar BEGIN:VEVENT UID:7378@otc.opentechcalendar.co.uk URL:https://opentechcalendar.co.uk/event/7378-service-design SUMMARY:BCS Edinburgh: Service Design DESCRIPTION:Service Design\nWednesday 3rd October 2018\, 6:00 pm.\n\nSpeake r: Anne Dhir\, Project Director\, Snook\n\nVenue: Room 4.31\, University o f Edinburgh Informatics Forum\, 10 Crichton Street\, Edinburgh.\n\nRefresh ments and networking from 6:00 pm.\n\n\nSynopsis\nWe all work hard to deli ver our projects on time\, within budget\, and to our clients' satisfactio n. However\, how do we ensure that this hard work actually meet the real n eeds of users? Will we really help them achieve what they need to achieve? Will the solutions be sustainable for the organisation? And ultimately wi ll they fit in their environment\, or simply add to the stresses of day-to -day working life?\n\nThis is where Service Design comes in.\n\nService De sign allows us to gain a deep understanding of users and make sure that se rvices and products work seamlessly together\, to deliver the organisation 's strategy. Using service design tools and methodologies we can create so lutions that are respectful\, seamless\, holistic\, sustainable and realis tic.\n\nThis talk will provide a short introduction to Service Design\, il lustrated with case studies. Furthermore we will be "doing not talking" wi th plenty hands-on activities and discussions\, giving you the opportunity to walk away with an understanding of design thinking.\n\nAbout the speak er\n \nAnne is a project director at Snook\, an award-winning agency wit h offices in Glasgow and London. Coming from a background in business and data analysis\, she aims to get to the bottom of problems\, unearth the im pact throughout the organisation\, design innovative solutions and follow them through\; acoss private\, public\, and third sectors..\nhttps://opent echcalendar.co.uk/event/7378-service-design\nPowered by Open Tech Calendar X-ALT-DESC;FMTTYPE=text/html:
Service Design
Wednesday 3rd
October 2018\, 6:00 pm.
Speaker: Anne Dhir\, Project Director\, Sn
ook
Venue: Room 4.31\, University of Edinburgh Informatics Forum\,
10 Crichton Street\, Edinburgh.
Refreshments and networking from 6:
00 pm.
Synopsis
We all work hard to deliver our projects on
time\, within budget\, and to our clients&rsquo\; satisfaction. However\,
how do we ensure that this hard work actually meet the real needs of users
? Will we really help them achieve what they need to achieve? Will the sol
utions be sustainable for the organisation? And ultimately will they fit i
n their environment\, or simply add to the stresses of day-to-day working
life?
This is where Service Design comes in.
Service Design
allows us to gain a deep understanding of users and make sure that service
s and products work seamlessly together\, to deliver the organisation&rsqu
o\;s strategy. Using service design tools and methodologies we can create
solutions that are respectful\, seamless\, holistic\, sustainable and real
istic.
This talk will provide a short introduction to Service Desig
n\, illustrated with case studies. Furthermore we will be &ldquo\;doing no
t talking&rdquo\; with plenty hands-on activities and discussions\, giving
you the opportunity to walk away with an understanding of design thinking
.
About the speaker
Anne is a project director at Snook\,
an award-winning agency with offices in Glasgow and London. Coming from a
background in business and data analysis\, she aims to get to the bottom
of problems\, unearth the impact throughout the organisation\, design inno
vative solutions and follow them through\; acoss private\, public\, and th
ird sectors..
More info: https://opentechcalendar.co.uk/event/7378-service- design
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DTSTART:20181003T170000Z DTEND:20181003T190000Z SEQUENCE:0 DTSTAMP:20180914T063658Z END:VEVENT END:VCALENDAR